VESLMORA – TERMS & CONDITIONS
1. GENERAL PROVISIONS
These Terms of Sale govern the purchase of products (hereinafter, “Products”) on the Veslmora website, www.veslmora.com (hereinafter, the “Website”). Products are offered for sale by VESLMORA (hereinafter, “Veslmora”, “we”, or “us”).
2. INFORMATION FOR CONSUMERS
2.1. Purchases are available only to individuals aged 18 and above for personal, non-commercial use. Resale or transfer of purchased products for commercial purposes is strictly prohibited.
2.2. Before placing an order, you must carefully review and agree to these Terms of Sale, our Privacy Policy, and the Website Conditions of Use. Veslmora reserves the right to update these Terms at any time, which will apply only to future purchases.
3. ORDER PROCEDURE
3.1. Each product page includes images and key details. These images are for illustrative purposes and may differ slightly due to screen variations.
3.2. To purchase, select the desired item(s), size/color if applicable, and click “Add to Cart.” Items are not reserved until your purchase is complete.
3.3. Orders are placed by submitting the Order Form with accurate personal and payment details and confirming acceptance of these Terms.
3.4. Once submitted, orders cannot be modified.
3.5. Saved carts do not guarantee product availability.
3.6. For customized products, you are solely responsible for submitted content. Veslmora reserves the right to reject offensive or infringing customizations.
3.7. Custom products are non-refundable and non-returnable due to their personalized nature.
3.8. After placing an order, you will receive a confirmation email. Your order details are securely stored and available upon request via our support email.
3.9. Veslmora may decline orders at its discretion, including in cases of prior disputes, fraud, or bulk/commercial purchase attempts.
4. AVAILABILITY
4.1. Products are offered subject to availability. In case of unavailability after an order is placed, we will notify you and refund the amount if payment was made.
4.2. Product availability and descriptions are subject to change without notice.
5. ORDER CONFIRMATION
5.1. Your order is confirmed only when you receive a confirmation email from Veslmora.
5.2. The email will include order details, prices, and shipping information.
5.3. The confirmation acts as a sales contract and implies agreement to our Terms, Privacy Policy, and Return Policy.
5.4. Orders may be declined in the event of:
-
Product unavailability
-
Past violations
-
Suspected resale
-
Fraudulent activity
6. PRICE AND PAYMENT
6.1. Prices include taxes (e.g., VAT) and are listed in the applicable currency. Errors may occur; if discovered post-order, we will contact you.
6.2. Shipping costs are shown at checkout and detailed in your invoice.
6.3. Accepted payment methods are listed on the Website.
6.4. By submitting an order, you confirm ownership of the payment method used.
6.5. Orders are processed only after payment authorization and product availability is confirmed.
6.6. Orders including pre-order or custom items are charged in full at checkout.
6.7. Please do not remove original tags before confirming your satisfaction with the items.
7. DELIVERY
7.1. Products will be delivered to the shipping address provided. We do not ship to P.O. boxes.
7.2. Shipping costs (if applicable) are shown at checkout.
7.3. Deliveries are made Monday to Friday, excluding holidays, within 10 business days.
7.4. A tracking link will be provided once your order is dispatched.
7.5. For delivery issues, contact us at info@veslmora.com or helpu@veslmora.com.
8. CHANGES TO TERMS
8.1. We reserve the right to amend these Terms, the Privacy Policy, or product offerings without notice.
8.2. In case of errors (pricing, descriptions), we may cancel the order and refund the full amount.
9. PRODUCT CONFORMITY
9.1. Inspect your order upon delivery. Notify the courier of any damage.
9.2. If issues are found after delivery, contact us immediately.
10. CANCELLATION & RETURNS
10.1. You may cancel your order within 7 days of receiving your product, except for custom items.
10.2. Follow the procedure in the “Returns & Refunds” section. You are responsible for secure packaging and correct labeling.
10.3. Returns must be unused, unwashed, and include original tags and packaging.
10.4. Veslmora reserves the right to decline returns that do not meet these conditions.
10.5. Refunds will be made via the original payment method after inspection.
10.6. Refunds are processed within 30 days of receiving the return.
10.7. Refunds will be issued to the original purchaser, not the gift recipient.
10.8. Returns process:
-
Ensure items include all labels and documents
-
Schedule a pickup with the courier in your region
-
Keep a signed receipt from the courier as proof
10.9. Return shipping costs are covered by Veslmora if our provided label is used.
10.10. If you use your own shipping method, you are responsible for the package and all related costs.
11. WRONG OR FAULTY ITEMS
11.1. Contact us if your item does not match the order or is defective. You may cancel the order and get a full refund.
11.2. Complaints must be submitted within 3 days.
11.3. If using Veslmora’s return label, return shipping is free.
11.4. Returned items must be in original condition with tags and packaging.
11.5. Items purchased from other retailers or Veslmora physical partners cannot be returned via our Website.
12. LIMITED WARRANTY
We are not liable for indirect damages. Warranty applies only to manufacturing faults reported within 24 months.
13. LIABILITY
13.1. Veslmora is liable for product conformity as per consumer laws.
13.2. Warranty claims must be submitted within 7 months of discovering the fault.
13.3. Contact helpu@veslmora.com for assistance or complaints.
13.4. Return shipping is free if you use our return label.
13.5. We are not responsible for delays caused by force majeure.
14. DISPUTES
14.1. These Terms are governed by applicable consumer law. Disputes may be settled in your local court or via online platforms such as ODR.
14.2. If a clause is invalid, the remainder of the Terms remain in effect.
15. COPYRIGHT & INTELLECTUAL PROPERTY
15.1. All website content is owned or licensed by Veslmora and protected by intellectual property laws.
15.2. Content may only be used for personal, non-commercial purposes.
15.3. Unauthorized use of our intellectual property is prohibited.
16. RIGHTS OF VESLMORA
We reserve the right to modify content, suspend accounts, or update policies at our sole discretion.
17. CONTACT US
For any support, complaints, or return queries, contact:
📧 info@veslmora.com
📧 helpu@veslmora.com